UNDER US – Privacy Policy

Skills Issue Entertainment (« Company », « we », « our ») respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you play UNDER US (« Game ») or use our related online services. We target an international audience; where your local law grants you specific rights (e.g. access, deletion), you may exercise them as described in this policy. This document supplements our End User License Agreement (EULA); for legal jurisdiction and other terms, see the EULA.

1. Introduction

This policy describes:

• What information we collect
• Why we use it
• How long we keep it
• Who we share it with (if anyone)
• Your rights and how to contact us

We may update this policy from time to time; the current version will be published at https://under-us.com/legal/privacy (or equivalent). Continued use of the Game after changes constitutes acceptance of the updated policy where permitted by law.

2. Information We Collect

When you use the Game's online features (e.g. multiplayer, servers) or our website, we may collect:

• Account identifiers: Information provided by the platform you use to play (e.g. Steam account ID, Epic account ID), to link your game session to your account and enforce our terms.
• Gameplay and usage data: In-game statistics, progression, usernames or pseudos, and similar data necessary to operate multiplayer, leaderboards, or other online features.
• Technical and connection data: Server connection logs (e.g. IP address, connection time), crash reports (if you submit them or if the Game sends them automatically), and analytics data used to run, secure, and improve our services.
• Newsletter: If you sign up for our newsletter or similar communications, we collect your email address and any preference you indicate. You can unsubscribe at any time.
• Payment information: Purchases of the Game are handled by the platform (Steam, Epic Games Store); we do not collect or store your payment details. The platform's privacy policy applies to those transactions.

3. Purpose of Use

We use the information above to:

• Operate and maintain multiplayer servers and online features
• Improve the gameplay experience, fix bugs, and balance the Game
• Ensure security and enforce our terms (EULA, Server Rules, anti-cheat)
• Comply with legal obligations

We do not use your data for advertising or for selling your data to third parties for marketing.

4. Legal Basis (where applicable)

Where required by law (e.g. in the European Union or the United Kingdom):

• We process your data on the basis of contract performance (to provide the Game and online services under the EULA), legitimate interests (e.g. security, improving the Game), or legal obligation, as applicable.
• Where we rely on legitimate interests, we consider your rights and only process data that is necessary for those purposes.

5. Data Retention

We retain your data for as long as your account is active and for a reasonable period after you stop using the Game (e.g. for support, security, and legal purposes), or as long as required by law. After that, we delete or anonymize your data where feasible.

You may contact us (see Contact) to ask about retention or to request deletion where the law gives you that right.

6. Third-Party Services and Sharing

• Platforms: The Game is distributed and may use services provided by Steam (Valve) and Epic Games Store. When you play online, these platforms may collect or process data in accordance with their own privacy policies. We encourage you to read them (Steam Privacy Policy, Epic Privacy Policy).
• Hosting and infrastructure: We may use third-party service providers (e.g. server hosting) to operate the Game. These providers process data on our behalf and are bound by confidentiality and data protection obligations.
• We do not sell your personal data. We do not share it with third parties for their marketing purposes.

If we are required to disclose data by law (e.g. court order), we will do so only to the extent required.

7. International Transfers

We are based in Canada. If you are in the European Economic Area, the United Kingdom, or another jurisdiction with restrictions on international transfers, your data may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards (e.g. standard contractual clauses, adequacy decisions) where required by applicable law.

8. Data Security

We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No system is completely secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Restriction or objection: Request that we restrict processing or object to certain processing.
• Portability: Request your data in a structured, machine-readable format (where applicable).
• Withdraw consent: Where we rely on consent, you may withdraw it at any time.
• Complain: Lodge a complaint with a supervisory authority (e.g. in the EU, your local data protection authority).

To exercise these rights, contact us at the address below. We will respond within the time required by applicable law (e.g. one month under GDPR). We may need to verify your identity.

California residents: We do not sell personal information. For CCPA-related requests (access, deletion, etc.), contact us at the address below.

10. Children and Age

The Game is intended for users aged 13 and over (or higher where required by local law or rating). We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with data, please contact us and we will delete it in accordance with applicable law.

11. Cookies and Tracking (Website)

We do not currently use cookies or similar tracking technologies on our website (under-us.com) or in the Game. Our data practices are limited to what is described in this policy. If we introduce cookies or tracking in the future, we will update this section and, where required by law, obtain consent where necessary.

12. Contact

For privacy-related requests, questions, or complaints:

• Email: legal@skillsissueentertainment.com
• Company website: https://skillsissueentertainment.com/
• Game website: https://under-us.com/
• Privacy policy (this document): https://under-us.com/legal/privacy

We will respond as required by applicable law.

This policy is governed by the laws of the Province of Quebec, Canada, subject to any mandatory provisions of the law of your country of residence (e.g. GDPR, CCPA).